Episode Thumbnail
Episode 83  |  27:55 min

Customer Experience in Negotiation and Procurement

Episode 83  |  27:55 min  |  05.13.2019

Customer Experience in Negotiation and Procurement

00:00
00:00
This is a podcast episode titled, Customer Experience in Negotiation and Procurement. The summary for this episode is: <p>Rendi Miller, the VP of Corporate Services and Source-to-Pay at Zendesk joins us to chat about great customer service. She shares her insights about what it's like to work for a company whose business is literally customer experience and customer service. What customer service and experience insights do you have to develop first with your internal business stakeholders? How can people in procurement specifically improve interfacing with business stakeholders to develop trust and build relationships? This week's podcast is a master class for procurement and sourcing professionals on building your customer experience toolkit. Don’t miss it!</p> <h2>Outline of This Episode</h2> <ul> <li>[1:56] Rendi’s background in procurement</li> <li>[5:36] How can procurement leaders become customer-centric?</li> <li>[8:55] Building internal relationships using technology</li> <li>[16:11] What might hinder relationship building?</li> <li>[19:30] Does procurement have systemic problems with trust?</li> <li>[21:46] Practical ways to distribute the workload</li> <li>[26:00] How to connect with Rendi Miller</li> </ul> <p> </p> <h2>Resources & People Mentioned</h2> <ul> <li><a href="https://www.seagate.com/" target="_blank" rel= "noopener">Seagate</a></li> <li><a href="https://www.splunk.com/" target="_blank" rel= "noopener">Splunk</a></li> <li><a href="https://www.zendesk.com/" target="_blank" rel= "noopener">Zendesk</a></li> </ul> <h2>Episode Sponsor</h2> <ul> <li><a href="http://learn.scoutrfp.com/negotiation.html" target= "_blank" rel="noopener">ScoutRFP</a></li> </ul> <h2>Connect with Rendi Miller</h2> <ul> <li><a href="https://www.linkedin.com/in/rendi-miller-869b451/" target="_blank" rel="noopener">LinkedIn</a></li> <li><a href="https://www.zendesk.com/" target="_blank" rel= "noopener">Website</a></li> </ul> <h2>Connect With Mark</h2> <ul> <li>Follow Negotiations Ninja on Twitter: <a href= "https://twitter.com/NegotiationPod" target="_blank" rel= "noopener">@NegotiationPod</a></li> <li>Connect with Mark <a href= "https://www.linkedin.com/in/markraffan/" target="_blank" rel= "noopener">on LinkedIn</a></li> <li>Follow Negotiations Ninja <a href= "https://www.linkedin.com/company/negotiations-ninja-podcast" target="_blank" rel="noopener">on LinkedIn</a></li> <li>Connect on Instagram: <a href= "https://www.instagram.com/negotiationpod/" target="_blank" rel= "noopener">@NegotiationPod</a></li> </ul> <p><a href="https://plinkhq.com/i/1300435924" target="_blank" rel= "noopener"><strong>Subscribe to Negotiations Ninja</strong></a></p>

Rendi Miller, the VP of Corporate Services and Source-to-Pay at Zendesk joins us to chat about great customer service. She shares her insights about what it's like to work for a company whose business is literally customer experience and customer service. What customer service and experience insights do you have to develop first with your internal business stakeholders? How can people in procurement specifically improve interfacing with business stakeholders to develop trust and build relationships? This week's podcast is a master class for procurement and sourcing professionals on building your customer experience toolkit. Don’t miss it!

Outline of This Episode

  • [1:56] Rendi’s background in procurement
  • [5:36] How can procurement leaders become customer-centric?
  • [8:55] Building internal relationships using technology
  • [16:11] What might hinder relationship building?
  • [19:30] Does procurement have systemic problems with trust?
  • [21:46] Practical ways to distribute the workload
  • [26:00] How to connect with Rendi Miller

 

Resources & People Mentioned

Episode Sponsor

Connect with Rendi Miller

Connect With Mark

Subscribe to Negotiations Ninja

More Episodes

Throwback Thursday with Jeanette Nyden and Lawrence Kane, Ep #226

The Game of Sales

Throwback Thursday with Mihai Isman

The Purpose of DISCOVER Questions

Throwback Thursday with Roger Dooley

The Role of Data in Negotiation