Episode 193 | 28:16 min | 02.08.2021
Understanding Body Language in Web Conferencing with David Matsumoto
This is a podcast episode titled, Understanding Body Language in Web Conferencing with David Matsumoto. The summary for this episode is: How does web conferencing technology alter our ability to read body language and facial expressions in negotiations? What are the advantages and disadvantages? What can we change to master negotiations via web conferencing? Dr. David Matsumoto shares what we can do—and avoid—in this episode of Negotiations Ninja.
David is a Professor of Psychology at San Francisco State University, where he’s been for 31 years. He conducts research on emotion, facial expressions, nonverbal behavior, and culture. He does basic research on the nature and function of those topics as well as applied research utilizing investigative interviews. He also runs a company named Humintell, focused on research, consultation, and training leveraging nonverbal behavior.
Outline of This Episode
[2:13] Dr. Matsumoto’s background
[4:00] A discussion around web conferencing
[6:48] The disadvantage we’re facing
[10:33] The concept of macroexpressions
[15:46] The seven basic human emotion categories
[19:06] The importance of being congruent
[23:04] David’s book: Nonverbal Communication
[25:10] How to get more information
Resources & People Mentioned
BOOK: Nonverbal Communication: Science and Applications
Blog Post: Emotions and Critical Thinking
Connect with David Matsumoto
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